Hospice Nursing Staff Crisis

Hospice Service Case Study

Finding Solutions To A Staffing Crisis
Losing critical nursing staff members to retirement and family leave, a Wisconsin hospice and home-health provider called for reinforcements. A new partnership led to
  • Reduced nurse burnout with on-demand staffing services
  • Increased patient satisfaction scores
  • Reduced call volume by 50%
  • Advanced call recording technology
Learn how their nurse staffing crisis was averted and get ideas for improving both nurse workload and patient experience at your facility.

Executive Summary

A Wisconsin hospice and home-health provider faced an unprecedented staffing crisis when they lost four senior nurses to retirement and another to family leave. This “perfect storm” left them understaffed and stressed. On-call nurses were struggling to keep up with the volume of calls and there was growing concern over long wait times.

Unable to find replacement nurses quickly, they were forced to try a new approach. The partnership they discovered not only rescued them from nurse burnout but also facilitated improved patient care and streamlined their internal policies and processes.

This Case Study will show you how an unexpected solution turned into a hospice team saver.

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Learn how a hospice nurse staffing crisis was averted. 

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  About AfterHours Triage

AfterHours Triage is a leader in telephone triage for hospice providers. We help hospices nationwide improve patient experience and reduce staff burnout with the help of our clinically trained team.

Contact us to learn how to extend your services without extending your staff.

QUESTIONS? CALL: 888.260.8460